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Thread: Putting customer service into perspective...

  1. #1
    Join Date
    May 2003
    Location
    Wakeman, Ohio
    Posts
    5,443

    Default Putting customer service into perspective...

    Everyone has a story to tell, good or bad about a shop.

    Here is something interesting to put into perspective.

    Today our Quickbooks (program for making invoices) locked up. It says it cannot accept any more customers in the database.

    The limit to the customers that it will accept is 14,500. So, we bought the program in 2001 and since then have sold to 14,500 SEPERATE people, that is not completed sales, that is individual people. Some of them have placed 50 orders each.

    The next time you hear someone say they had a bad experience with Buschur Racing, please keep in mind how much business we actually do. Keep in mind we have been dealing with DSM's/EVO's since 1989 and that these records only go back to 2001.

    The occasional pissed of guy is bound to happen no matter how hard someone tries.

    The amount of people is staggering, even to me.

    David Buschur

  2. #2
    Join Date
    Jan 2005
    Posts
    328

    Default

    14,500!!!! thats a pretty big number there, shows alot about your business you need QB 2007 dave i think it holds 35,000 :0
    92 TALON TSI AWD
    www.liquidpowdercoats.com

  3. #3
    Join Date
    Jun 2006
    Location
    Brooklyn, NY
    Posts
    709

    Default

    if i ever heard bad about buschur i wouldnt believe it either way...
    95 Eagle Talon TSI AWD

    ~~571 HP 469ft TQ~~

  4. #4
    Join Date
    Aug 2004
    Location
    Tellico Plains, Tennessee
    Posts
    599

    Default

    We have bought a good amount of stuff from Buschur, and I am nothing but pleased with the service!
    Matthew Combs
    1990 TSi AWD. Hunting 800AWHP. Lookout, Q16....

  5. #5
    Join Date
    May 2006
    Location
    h-town, Wv
    Posts
    1,290

    Default

    I've only heard one person bitch about buschur in my entire life and the guy that went with him ended up taking his car back up to Buschur so when they went it must not have been that bad lol. Keep up the good work.
    90 Talon awd-Scat Rods,Wiseco pistons bc280 cams, crower springs and retainers, ss valves, Gt30r, Tial 40mm Wastegate with punishment 02 with dumptube, 3" intake, ported evo 3 manifold, Hks tb elbow, Front mount wth 3" piping cold side 2.5" hot , Smim, Turboxs mbc , custom turboback, ngk wideband, Fluidyne Rad, Walbro 190 lph , Precision 680 injectors, Dsmlink, gm maf and translator, greddy oil catch can, Powerslot slotted rotors, Eibach springs, blitz tt, stage 4 comp. clutch, fidanza flywheel

  6. #6
    Join Date
    Jan 2007
    Location
    Evansville, IN
    Posts
    3

    Wink "Way to GO" Dave

    Still the best Bang for The BUCK
    Innovated shop around!
    Early Customer

  7. #7
    Join Date
    May 2005
    Location
    hell, michigan
    Posts
    18,192,626

    Default

    14,500 and i always got my stuff next day.
    92 talon tsi awd the project that will never run again

    05' EVO RS: stock motor, Map rev3 & ported exhaust mani, Map ef4 turbo, Milspec 65 mm tb, Ams fmic, Buschur stages 1-5, Buschur double pumper, GSC S2 cams with GSC springs and retainers, Zeitronics wb, Exedy hd twin, Sparktech non cdi, Koni coil overs, Enkie nto3's, fic 1450's, Grimmspeed 3 port, tephra v7 SD



    TSCOMPTUNED

    562/438tq @ 34 psi



    Any questions about my setup feel free to ask me.

  8. #8
    Join Date
    Feb 2004
    Location
    Indianapolis ,Indiana
    Posts
    912

    Default

    Lets hope you fill another Quickbook!

    Can I get my car tuned under an alias name to get in the new book?

    Such as Tom Force or Tom Schumacher!
    Last edited by manley57; 09-05-2007 at 08:08 PM.
    American workers spend more of their day working to pay taxes than they do to feed, clothe, and house their families.

  9. #9
    Join Date
    Sep 2008
    Location
    Willard,Ohio Area
    Posts
    384

    Lightbulb Great Track Record!

    Great Track Record David !!!

    I wish I had $$$ to need parts NOW!!!

    Congrats!
    I Will Not Assimilate Into The Obama/Marx/Borg!

  10. #10
    Join Date
    Jul 2005
    Location
    Greenfield Twp, Pa
    Posts
    2,629

    Default

    impressive

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